Refund policy

Refunds policy for sessions/ holiday camps/ birthday parties: 

  • Any refund will only be issued 7 day’s prior notice. Refunds will incur a 7% fee of the total paid and may incur an admin charge. Credit notes can be issued with 72 hours prior warning of cancellation.

  • Non-attendance without prior warning will result in no refund or credit note.

  • Any changes you wish to make to your booking of creative sessions or holiday camps, we require 72 hours notice. These changes may incur an admin fee of £10.​​​ For birthday parties and events, any changes must be made 5 days before the event takes place. No refund or credit note will be issued if you give us a shorter notice than the full 5 days. 

  • In the event that a child falls ill or in unforeseen circumstances, we request a notice period of 48 hours prior to the scheduled session. Please contact us in timely notice to arrange a credit note or rescheduling for a later date.

  • We are not responsible if a child cannot or will not stay for the session. No refund can be issued in this case.

  • Please note, camp, mindfulness or group sessions can be cancelled if there is a low uptake for the session, we try to give as much notice as possible, please check emails as we will contact you here first.

  • Any sessions cancelled due to the fault of Studio Art Cafe, will notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause. No other compensation shall be payable.

  • Should Studio Art Cafe for safety reasons beyond their control (including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your class/party have already commenced participation. You will be offered alternative times or dates to return within one year and rescheduled free of charge. In such circumstances, you will be entitled to a refund, in part or whole.

  • Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, other payment details will be required. Payments made by gift voucher will be refunded by issuing of a replacement gift voucher to the same value.